Legal Operations

Legal Operations

In the mid- to late ’90s, psychologist Daniel Jay Goleman authored two best-selling books, Emotional Intelligence (1995) and Working with Emotional Intelligence (1998), in which he posited that just as each person has an intelligence quotient, or IQ, which represents how academically...

Legal Operations

Joe Calve

Because he rubs elbows with lots of self-styled disrupters of the law business, it’s tempting to slap the “disruptive” label on Paul Lippe. He did, after all, help popularize the whole “new normal” thing as one of the ABA Journal’s Legal Rebels. He did develop...

Corporate Counsel

Rees Morrison | Altman Weil, Inc.

What four metrics categories offer the most guidance for those who manage in-house lawyers? As explained below, the BEST metrics are: Benchmarks from industry peers, Expenses from law firm invoices, Satisfaction scores from clients and Time metrics from in-house lawyers. Benchmark Comparisons...