Legal Operations
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Corporate Counsel
BEST Metrics: Turning data into action improves in-house performance
What four metrics categories offer the most guidance for those who manage in-house lawyers? As explained below, the BEST metrics are: Benchmarks from industry peers, Expenses from law firm invoices, Satisfaction scores from clients and Time metrics from in-house lawyers. Benchmark Comparisons...
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A Mission-Critical Response: Infringement case turns on breakneck tech-service response
MCC: Chris, please tell us about a case you handled last August. What triggered the need for Inventus’s services, and how did you collaborate to manage the initial critical phases of that litigation? Joe: We had an IP case last summer – a patent lawsuit against a very significant,...
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Suddenly, Legal Operations Professionals Are . . . Sexy
Last month, the Association of Corporate Counsel launched a new membership section called ACC Legal Operations. The purpose is to “support the growing number of legal operations professionals advancing law department management in sophisticated (emphasis added) legal departments....
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