Wolters Kluwer’s Future Ready Lawyer Survey of 700 legal professionals in the U.S. and
Europe offers a unique perspective on the impact of the global pandemic on the profession. The 2020 survey was issued in January 2020, just before the crisis took hold in the U.S. and Europe. The 2021 survey was issued in March 2021, a full year into the crisis, which clearly accelerated trends and priorities already in place, particularly the importance of technology as a key driver of improved performance and heightened productivity. “The digital transformation of the industry gained unprecedented momentum, which continues today,” the report says. “In
the past year, technology was a lifeline to the legal profession, in serving clients, connecting
with colleagues and driving efficiency and productivity.” See the chart on this page for a list of changes in-house counsel are expecting in the way their departments deliver service.
Published August 27, 2021.
