Onna announces the appointment of Michelle Wideman as its first chief customer officer. Michelle will have overall responsibility for the company’s customer relationships and ensure that organizations using Onna’s products get the best value from them. Michelle will report to Onna’s chief operating officer, Kelly Griswold.
Michelle has joined Onna from Dell Boomi, where she was most recently the company’s chief customer success officer, responsible for the renewals, success, and retention of over 11,000 customers. Previously, she was the East Coast VP of Sales for Boomi and has over fifteen years of experience at Dell via Dell Technologies, Quest Software, and Imceda Software.
“We are delighted to have someone with Michelle’s experience and capabilities join our management team,” commented Salim Elkhou, founder and CEO of Onna. “Making our customers successful through their use of our platform is key to our success, and understanding our customers’ needs will help to shape our products and the business in the future.”
“I am incredibly excited to be joining Onna, which is at a very similar stage to Boomi when I joined them in 2014 — about 100 people when I started, growing to 1,200 by the time I left,” said Michelle Wideman, chief customer officer at Onna. “My focus throughout my career has been on working with customers to make sure they are as happy as they can be with the service they are getting. Companies generally want to expand relationships with existing vendors rather than having to choose new ones but only if they feel it is working for them and making them successful.”
Michelle has four children, including 8-year-old triplets, and lives in Boulder, Colorado. Her parents are both retired university professors, which has fueled her passion for higher education and previously served as Alumnae Board President for Elon University where she graduated with a BA in Broadcast Communications and Journalism.