Robert A. Naeve

Jones Day

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Recently by Robert A. Naeve

West v. Moe’s Franchisor LLC: Good customer service can be an “auxiliary aid”

Last April, Mary West and Patricia Diamond visited a Moe’s Restaurant, where they attempted to use a “Freestyle” drink dispenser, which allows customers to select from over 100 different beverages using a touch screen interface. Both women are blind, and neither could use the...

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